Refund policy

This policy explains how to return a purchase from flbbeauty.com and what to do if a product is faulty. The seller is Friday Look Book s.r.o., Ztracená 266/30, 779 00 Olomouc, Czech Republic, Company ID (IČO) 22538461, email care@flbbeauty.com.

1. Your right to withdraw within 14 days

You can withdraw from your purchase within 14 days without giving a reason. The 14 days start on the day you, or a person you name other than the carrier, receive the goods. If your order arrives in several parcels, the period starts when you receive the last one. You can also withdraw before the goods arrive.

This right is guaranteed by law to consumers in the European Union. We offer the same 14 days to customers in every country we ship to.

2. How to withdraw

Tell us clearly that you are withdrawing, before the 14 days end. Any of these ways works, and you do not need our approval:

the Withdraw contract button on our website,
an email to care@flbbeauty.com,
a letter to Friday Look Book s.r.o., Ztracená 266/30, 779 00 Olomouc, Czech Republic.

Please include your order number. You may use the model withdrawal form at the end of this policy, but it is not required. We confirm every withdrawal by email.

3. Sending the goods back

Send the goods back within 14 days of telling us you are withdrawing, to:

FLB Beauty Returns
Friday Look Book s.r.o.
Ztracená 266/30
779 00 Olomouc
Czech Republic

You pay the cost of sending the goods back.
Please pack the goods securely and keep the shipping receipt until your refund is complete.
We cannot accept parcels sent cash on delivery.

4. Condition of returned goods

You may handle the goods as you would in a shop, to check what they are and how they work. If a product shows use beyond that, for example oil residue, scratches or missing parts, we may reduce the refund by the loss in value. Opening the outer box does not by itself reduce the refund.

5. Exception: opened oils

Our facial and body oils (Youth Elixir, Collagen Booster, and the oils included in sets) are sealed for hygiene reasons. Once the seal of an oil has been broken after delivery, that oil cannot be returned. The rest of the order, including the tools in a set, can still be returned under this policy.

6. Your refund

We refund the price of the returned goods and the original shipping cost up to the price of our cheapest delivery option.
We refund within 14 days of receiving your withdrawal. We may wait until the goods arrive back with us or you send proof that you have sent them, whichever comes first.
The refund goes to the payment method you used for the order, at no charge to you. If you used a discount code, we refund the amount you actually paid.
If you return only part of an order that qualified for free shipping, we do not deduct the shipping cost from your refund.

7. Faulty, damaged or wrong products

You have a legal guarantee of 24 months from delivery for defects that existed when you received the product. This applies everywhere we ship and in addition to the 14-day withdrawal right.

Email care@flbbeauty.com with your order number, a short description and a photo where possible. Please report damage from transport as soon as you notice it.
We pay the cost of sending a faulty or wrong product back and of sending you the replacement.
You can ask for a replacement or repair. Where that is not possible or reasonable, you can ask for a price reduction or a full refund.
We decide on a claim without undue delay and within 30 days at the latest, unless we agree a longer period with you.

8. FLB Care lifetime replacement

Our stainless steel tools are also covered by the FLB Care lifetime replacement programme, described on the FLB Care page. FLB Care is an extra service from us. It does not limit your legal rights in this policy.

9. If you are not satisfied with how we handled your request

Please write to care@flbbeauty.com first and we will look at it again. Consumers can also turn to the Czech Trade Inspection Authority (Česká obchodní inspekce), which handles out-of-court resolution of consumer disputes: adr.coi.cz. Consumers in another EU country can also contact the European Consumer Centre in their country.