Return & Refund Policy

At FLB Beauty, we want you to feel confident with every purchase. While we hope you love everything you order, we understand that sometimes things don’t work out, that’s why we offer a fair and transparent return policy, especially for our EU customers.

1. 14-Day Return Right (EU Customers)

EU consumers have the right to withdraw from an online purchase within 14 days of receiving their order, without providing a reason.

To request a return, email care@flbbeauty.com within this period.
Once you've notified us, you have another 14 days to send the items back.
We recommend returning products unused, undamaged, and in their original packaging.
Customers are responsible for any reduction in value caused by handling beyond what is necessary to inspect the products.

We will refund the purchase price, including standard delivery costs, as required by law. Return shipping costs are the customer's responsibility.

You’ll receive a full refund, including the product price and standard shipping fee.

Return shipping costs are the customer's responsibility, unless the item arrived damaged or faulty.

2. General Return Policy (Rest of the world)

For non-EU customers, we offer returns only for damaged, defective, or incorrect orders.
Change of mind returns are not accepted for non-EU orders.
You must notify us within 7 days of delivery. Please email care@flbbeauty.com with your order details and clear photos.
Return shipping is at your cost unless the item is faulty.

3. Condition of Returned Items (Everyone, Everywhere)

Because we sell personal-use beauty tools, we take hygiene and product quality seriously.

Returns are only accepted if items are unused, unmarked, and in perfect resaleable condition.
Any sign of use, scratches, oil stains, or handling damage means we cannot accept the return.
Returned products must include all original packaging, accessories, and free gifts.
We reserve the right to inspect all returned items before issuing a refund. Non-compliant returns will be sent back to you (shipping at your cost).

4. Items That Are Non-Returnable

Due to hygiene and safety reasons, we cannot accept returns on:

Opened or used facial tools, body tools, or oils
Final sale or discounted items (except under EU 14-day rule)
Any product returned beyond the return window

5. Refund Timeline

Once we receive and approve your return:

Refunds are processed to your original payment method within 7–14 working days.
You will be refunded for the product price + standard shipping (express shipping upgrades are non-refundable).
If you used a discount code, the refunded amount will reflect the discounted total.

6. How to Start a Return

Email care@flbbeauty.com with your order number and reason for return.
Wait for our confirmation before sending anything back.
Pack your product securely in its original condition.
Ship to: FLB Beauty Returns

Friday Look Book s.r.o

Ztracená 266/30, 779 00 Olomouc, Czech Republic
Keep your tracking receipt until your refund is completed.