Return & Refund Policy

At FLB Beauty, we want you to feel confident with every purchase. While we hope you love everything you order, we understand that sometimes things don’t work out, that’s why we offer a fair and transparent return policy, especially for our EU customers.

1. 14-Day Return Right (EU Customers)

If you are shopping from the European Union, you have the right to change your mind!

  • You can return any eligible item within 14 days of receiving your order, no explanation needed.
  • To start a return, simply email us at  care@flbbeauty.com  within 14 days of delivery.
  • After notifying us, returns must be sent back unused, with no scratch and in original packaging within 14 days.

You’ll receive a full refund, including the product price and standard shipping fee.

Return shipping costs are your responsibility, unless the item arrived damaged or faulty.


2. General Return Policy (Rest of the world)

  • For non-EU customers, we offer returns only for damaged, defective, or incorrect orders.
  • Change of mind returns are not accepted for non-EU orders.
  • You must notify us within 7 days of delivery. Please email  care@flbbeauty.com  with your order details and clear photos.
  • If approved, returns must be sent back unused, with no scratch and in original packaging within 14 days.
  • Return shipping is at your cost unless the item is faulty.


3. Condition of Returned Items (Everyone, Everywhere)

Because we sell personal-use beauty tools, we take hygiene and product quality seriously. 

  • Returns are only accepted if items are unused, unmarked, and in perfect resaleable condition.
  • Any sign of use, scratches, oil stains, or handling damage means we cannot accept the return.
  • Returned products must include all original packaging, accessories, and free gifts.
  • We reserve the right to inspect all returned items before issuing a refund. Non-compliant returns will be sent back to you (shipping at your cost).


4. Items That Are Non-Returnable

 Due to hygiene and safety reasons, we cannot accept returns on:

  • Opened or used facial tools, body tools, or oils
  • Final sale or discounted items (except under EU 14-day rule)
  • Any product returned beyond the return window


5. Refund Timeline

Once we receive and approve your return:

  • Refunds are processed to your original payment method within 7–14 working days.
  • You will be refunded for the product price + standard shipping (express shipping upgrades are non-refundable).
  • If you used a discount code, the refunded amount will reflect the discounted total.


6. How to Start a Return

  1. Email care@flbbeauty.com with your order number and reason for return.
  2. Wait for our confirmation before sending anything back.
  3. Pack your product securely in its original condition.
  4. Ship to: FLB Beauty Returns 

     Friday Look Book s.r.o

     Ztracená 266/30, 779 00 Olomouc, Czech Republic

  5. Keep your tracking receipt until your refund is completed.

 

7. Need Help?

Our customer care team is happy to assist. Contact us at care@flbbeauty.com or DM us on Instagram @flbbeautyofficial for quick help.