TERMS & CONDITIONS

These terms apply to purchases made by consumers on flbbeauty.com. Please read them together with our Shipping Policy, Returns & Refunds Policy and Privacy Policy, which form part of these terms.

1. Who we are

flbbeauty.com is operated by Friday Look Book s.r.o., Ztracená 266/30, 779 00 Olomouc, Czech Republic.

Company ID (IČO): 22538461
Registered in the Commercial Register kept by the Regional Court in Ostrava, Section C, File 98498
Email: care@flbbeauty.com
Phone: +420 770 627 799

We are not registered for VAT. Our prices therefore include no VAT, and no VAT is added at checkout.

2. Products

We sell stainless steel facial and body tools and cosmetic oils. Product photos show the product as accurately as we can, but colours can look slightly different depending on your screen. Items styled in a photo are included only when the product description lists them.

Our products are cosmetic tools and cosmetic products, not medical devices. Please follow the instructions for use, test an oil on a small area of skin first, and do not use the tools on irritated or broken skin.

3. Prices and payment

Prices are shown in the currency of your country's store and are final. Shipping is shown separately at checkout, before you pay.
You can pay with the methods shown at checkout, for example a payment card, Apple Pay, Google Pay, PayPal or Klarna. We do not charge any fee for the payment method you choose. Klarna payments are also governed by Klarna's own terms.
Your payment is taken when you place the order. If your bank converts the amount into another currency, its exchange rate and fees apply.

4. Orders and the contract

Before you pay, checkout shows a summary of your order with the total price and shipping, so you can check it and correct any mistakes.
The contract between you and us is concluded when we send you the order confirmation email. The contract is concluded in English, or in Czech when you order from the Czech or Slovak store.
We keep a record of your order. You can see it in your order confirmation email and in your FLB Beauty account.
If a product turns out to be unavailable, or a price on the website is obviously wrong, we will contact you. You can then wait for the product, choose a different one, or cancel for a full refund of everything you paid for that product.

5. Delivery

Delivery options, prices and times are described in our Shipping Policy. The goods become yours when you have paid for them. The risk of loss or damage passes to you when you, or a person you name other than the carrier, receive the goods.

6. Withdrawal and returns

You can withdraw from your purchase within 14 days of receiving the goods, without giving a reason. How to do this, the exception for opened oils, and how refunds work are described in our Returns & Refunds Policy.

7. Defects and legal guarantee

You have a legal guarantee of 24 months from delivery for defects that existed when you received the product. How to make a claim is described in our Returns & Refunds Policy. Our FLB Care lifetime replacement programme for stainless steel tools is an extra service and does not limit your legal rights.

8. Discount codes

A discount code can be used once per order and cannot be combined with other discount codes unless the offer says so. Each code has the conditions stated where it is published, such as a minimum order or an end date. Codes have no cash value.

9. Your account

You can shop with or without an account. If you create one, please keep your login details to yourself. You can ask us to close your account at any time by writing to care@flbbeauty.com.

10. Liability

We are responsible for the products we sell and for our services as required by law. Nothing in these terms limits your rights as a consumer under the law of the Czech Republic or of the EU country where you live.

11. Content of the website

Texts, photos, videos and the FLB Beauty logo on this website belong to Friday Look Book s.r.o. or are used with permission. You may view and share them for personal use. Please ask us before using them for any other purpose.

12. Personal data

How we handle your personal data is described in our Privacy Policy.

13. Complaints and disputes

If something goes wrong, please write to care@flbbeauty.com first. Consumers can also use out-of-court dispute resolution through the Czech Trade Inspection Authority (Česká obchodní inspekce), Štěpánská 567/15, 120 00 Prague 2, adr.coi.cz. Consumers in another EU country can also contact the European Consumer Centre in their country.

14. Applicable law

These terms are governed by Czech law. If you live in another country, you keep the protection of the consumer law of the country where you live where that law gives you more protection.