Shipping policy
We ship from Olomouc, Czech Republic, to the European Union, Switzerland and the United States. Orders for Japan, South Korea, Singapore, Malaysia, Thailand and Myanmar are shipped by our partner in Asia. Shipping prices are shown in your local currency at checkout, before you pay.
Dispatch
We dispatch orders within 2 to 3 business days of payment. Business days are Monday to Friday, excluding Czech public holidays. If an item cannot be dispatched in time, we will email you before the delay and you can choose to wait or cancel for a full refund.
European Union
We deliver through Packeta and its partner carriers. There are no customs fees or import charges within the EU, so the total at checkout is the total you pay.
- Pickup point: delivery to a parcel shop or parcel locker of your choice, such as a Packeta Z-Point or Z-Box, Hermes in Germany, InPost in Poland or FoxPost in Hungary. You choose the exact pickup point right after payment, on the order confirmation page. If you skip this step, we send a reminder email with a link.
- Home delivery: delivery to your address by the local carrier.
- Delivery time: usually 2 to 5 business days after dispatch.
Prices and free shipping
Free shipping applies when the order value after discounts reaches the amount shown.
| Country | Pickup point | Home delivery | Free shipping from |
|---|---|---|---|
| Czechia | 79 Kč | 119 Kč | 950 Kč, both options |
| Austria, Bulgaria, Croatia, Estonia, France, Germany, Greece, Italy, Latvia, Lithuania, Portugal, Slovakia, Slovenia, Spain | €4.90 | €7.90 | €40, both options |
| Cyprus | €4.90 | not available | €40 |
| Poland | 19 zł | 34 zł | 170 zł, both options |
| Romania | 25 lei | 39 lei | 200 lei, both options |
| Hungary | 1 990 Ft | 2 990 Ft | 15 000 Ft, both options |
| Belgium, Finland, Ireland, Luxembourg, Netherlands | €9.90 | €14.90 | €60, pickup point only |
| Denmark | 75 kr | 109 kr | 450 kr, pickup point only |
| Sweden | 109 kr | 169 kr | 650 kr, pickup point only |
Switzerland
Home delivery by Swiss Post for CHF 19, usually 3 to 7 business days after dispatch. Switzerland is outside the EU customs area. Swiss Post charges Swiss import VAT on delivery when it exceeds CHF 5, which in practice applies to orders above about CHF 60. This charge is not included in our prices.
United States
Standard shipping for $29.90, usually 5 to 14 business days after dispatch. Import duties and taxes are not included in the product price or the shipping cost. The carrier collects them from you before delivery, and we cannot predict their amount.
Japan, South Korea, Singapore, Malaysia, Thailand and Myanmar
These orders are shipped by our partner in Asia, usually 3 to 10 business days after dispatch.
| Country | Shipping | Free shipping from |
|---|---|---|
| Japan | ¥1,500 | ¥7,500 |
| South Korea | ₩15,000 | ₩75,000 |
| Singapore | S$12 | S$60 |
| Malaysia | RM 39 | RM 200 |
| Thailand | ฿60 | ฿1,000 |
| Myanmar | 3,000 MMK | not available |
Any import charges levied by your country are paid by the recipient.
Other countries
We do not currently ship to other countries, including the United Kingdom and Norway. If your country is not offered at checkout, please write to us at care@flbbeauty.com.
Tracking
When your order leaves our warehouse, you receive a shipping confirmation email with a tracking link. You can also follow the order in your FLB Beauty account.
Damaged, lost or unclaimed parcels
- Damaged parcel: if the packaging is visibly damaged, you may refuse the parcel or note the damage with the carrier. Either way, email us at care@flbbeauty.com with your order number and photos, and we will send a replacement or refund you at our cost.
- Lost parcel: if tracking shows no progress for 10 business days, contact us. We open a claim with the carrier and send a replacement or refund you without waiting for the claim to close.
- Unclaimed parcel: pickup points hold parcels for the period the carrier allows, usually 7 days. A parcel that is not collected comes back to us. We then contact you and either send it again for a new shipping fee or refund the order minus the delivery and return costs we paid. This does not affect your right to withdraw from the purchase, described in our Returns & Refunds Policy.
Questions about delivery: care@flbbeauty.com